Refund Policy

At Kitchen PURE Foods, we are committed to delivering high-quality products with secure packaging. Due to the nature of edible oil products, all sales are final, and we do not accept returns or refunds except in cases of verified transit damage. Refund Eligibility A refund or replacement will only be provided if: The product bottle or container is physically damaged during delivery. The damage is reported within 24 hours of delivery. Clear photos and an unboxing video showing the damaged package are shared with our customer support team. Doorstep Cancellation Doorstep cancellation is not allowed. Once an order has been dispatched or reaches the delivery address, it cannot be cancelled or refused at the doorstep. Non-Refundable Situations Refunds or replacements will not be provided for: Change of mind after placing the order. Doorstep cancellation or refusal to accept the order. Incorrect order placed by the customer. Minor packaging marks that do not affect the product. Damage reported after 24 hours of delivery. Products that have been opened, used, or tampered with. Refund Process Once the damage claim is verified, Kitchen PURE Foods will provide either: A replacement product, or A full refund (only for verified transit damage). Approved refunds will be processed within 5–7 business days through the original payment method. For any assistance, please contact our customer support with your order details and proof of damage. Kitchen PURE Foods Quality Food. Pure Trust.